Frequently Asked Questions
You got questions? Don’t worry, we’ve answered some Frequently Asked Questions below so you don’t need to ask us and wait for reply!
Getting Started
Shipping & Orders
Product Info
Payments & Security
Returns & Refunds
Account & Wishlist
Getting Started
Learn how to set up and manage your account with us. From registration to updating your details, this section has everything you need to get started on Kumul Pride with ease.
How do I register?
To register, simply click on the “REGISTER & MAKE FIRST PURCHASE” button at the top right of the page, fill in your email address, and submit the form. You’ll receive a confirmation email to complete your registration.
How do I update my account profile image?
The image on your account comes from Gravatar (https://gravatar.com). You need to register with Gravatar and manage your profile image there.
Note importantly that the email address used in your Gravatar account must be the same as the email address used in your Kumul Pride account so that your Gravatar image can be shown in your Kumul Pride account.
Do I need an account to purchase?
No, you can check out as a guest. However, creating an account allows you to track orders, save wishlists, and enjoy exclusive benefits.
How do I update my account details?
Log into your account and click on the “Edit Account” section to update your information, including email, password, and delivery address.
Shipping & Orders
Understand our shipping options for Global Finds and Pacific Treasures. Find details on delivery times, tracking, and order handling for local and international shipments.
What are the shipping options for Pacific Treasures?
For Pacific Treasures, we offer standard international shipping, which typically takes 10-15 business days, and expedited shipping for faster delivery.
Is local shipping available for Global Finds products?
Yes, we offer local shipping within Papua New Guinea for all Global Finds products. Standard shipping times are 3-5 business days.
How much does international shipping cost?
Shipping costs vary depending on the destination country and the weight of the items. You can view the shipping cost at checkout.
Can I track my order?
Yes, once your order has been shipped, you will receive a tracking link via email.
Do you offer free shipping?
Free shipping is offered on orders above a certain amount. Check our shipping policy page for more details.
Product Information
Get insights into the unique qualities of our Pacific Treasures collection, including details on craftsmanship, materials used, and the cultural significance behind each product.
Are the Pacific Treasures products handmade?
Many of our Pacific Treasures products are handcrafted by artisans from Papua New Guinea and the Pacific region, ensuring authenticity and quality.
What materials are used in Pacific Treasures?
Our Pacific Treasures are made from natural materials like woven fibers, shells, and sustainable wood, celebrating the culture and resources of the region.
Payments & Security
Learn about the various payment methods we accept and how we ensure the safety and security of your transactions, giving you peace of mind when shopping.
What payment methods do you accept?
We accept major credit cards, PayPal, and local bank transfer options. All payments are processed securely.
Is my payment information secure?
Yes, we use industry-standard encryption to protect your personal and payment information during checkout.
Returns & Refunds
Find information on our return and refund policies, including eligibility, time frames, and steps to take if you’re not completely satisfied with your purchase.
Can I return a product if I’m not satisfied?
Yes, you can return products within 14 days of delivery if they meet our return criteria. Visit our Returns Policy page for more details.
How long does it take to process a refund?
Once your return is received, we’ll process the refund within 5-7 business days, and you’ll be notified via email.
Account & Wishlist
Discover how to use our wishlist feature to save your favorite items, share gift ideas, and manage your account preferences for a personalized shopping experience.
How do I add items to my wishlist?
Simply click on the heart icon on any product page to add items to your wishlist. You can view and manage your wishlist in your account.
Can I share my wishlist?
Yes, your wishlist can be shared via email or on social media, making it easy to share gift ideas with family and friends.
